ABQ LIBRARY

Client: City of Albuquerque, Library Department

The ABQ Library mobile app makes it easy to discover and request titles from the catalog, view your account, and access content such as ebooks, eaudiobooks, streaming music, and digital magazines. Quickly find branch locations, hours, and events. Receive library closures and other notices delivered to your device. Use the ISBN scanner to check the library’s catalog for copies of a book. Connect with us on Facebook, Twitter, and the library blog.

Customer Problem

When the City of Albuquerque Library System first considered developing a mobile application, it was to address their current barriers to communicating directly with library users. Email notices regarding book holds, overdue books and upcoming events were being diverted to spam folders, and fewer clients were receiving pertinent, timely information regarding their accounts. The library's staff believed that a mobile app with targeted messaging would resolve this issue. As their team further explored options for mobile, it became clear that the mobile app could also resolve several other barriers which they had not initially considered - enabling users to easily search the library’s collection for a specific book, requesting books, and interacting with visitors in each library location. 

CityLife Solution

The ABQ Library app provides filtered push notifications to allow library staff to send timely notices to users regarding upcoming events, emergency closures, etc., and integration with in-house and third-party solution providers enables users to easily access multiple services within a single app, including catalog searches, requests, account management, and more. Beacon integration within each location is scheduled for deployment, which will enable each branch to deliver realtime interactive content to users within each branch.

Features

Catalog Search: scan ISBN with your camera or type search terms to find status of books and locations

 

Events: description, time and location of events at each library

 

Downloads, eResources: find out what is digitally available

 

My Account: your account information with check-outs, money owed

 

Notices: recieve up-to-date information from your library

 

Locations: map of libraries with driving directions

 

More: FAQ, NextReads, Services